Your Outdoor Rewards account must be linked to your account in our online store for your points to display when checking out. This happens automatically when you first create an online shopping account through or If your email address or other information you provided in joining the Outdoor Rewards program is different than what is listed in your online store account this can result in the accounts not being correctly linked. If you contact our customer service department, we can assist you in getting those accounts linked so your points will begin displaying during the online checkout.