We apologize if you have not received an email confirmation of your order. This may be due to multiple reasons:

  • Be sure to check your junk/spam or promotional folders of your email.
  • If the order was placed less than one full business day, the order may not be fully processed yet. Please be assured that we are working to ship your order as quickly as possible.
    • NOTE: Seasonal order volume may increase this time frame. Please allow for extra time during holidays.
  • If a confirmation email has not been received within 1 business day, please contact us so that we can investigate further.

You can also use our Guest Order Tracking tool to help track your package. You’ll need your order number and the email address on your order.